Appeals and Complaints Policy

 This This policy outlines the process for authors, reviewers, and readers to appeal editorial decisions or lodge complaints regarding the journal's practices. The journal strives to uphold high ethical standards in publishing and is committed to resolving issues in a timely, transparent, and fair manner. This policy covers:

  • Appeals on editorial decisions.
  • Complaints related to publication ethics, including allegations of misconduct.
  • Concerns regarding delays in the publication process or the quality of editorial service.

1. Appeals Process

1.1 Eligibility to Appeal
Authors may appeal decisions if they believe an editorial decision was based on an incorrect or incomplete assessment of their manuscript. Appeals must be based on substantive reasons, such as potential misinterpretation of data, methodological misunderstandings, or procedural errors.

1.2 How to Appeal
Appeals should be submitted in writing to [email protected]. The appeal must include:

  • The manuscript ID, title, and date of decision.
  • A detailed explanation of why the author believes the decision should be reconsidered.
  • Any additional supporting information that might clarify the author's position.

1.3 Appeals Review Process
Once an appeal is received:

  • The Editor-in-Chief or a designated editorial board member will review the appeal independently.
  • The appeal may involve consultation with additional reviewers or editorial board members.
  • A decision on the appeal will typically be provided within 30 days of receipt, although complex cases may require additional time.

1.4 Final Decision
The journal’s decision following an appeal is final. The journal reserves the right to decline further appeals on the same manuscript.

2. Complaints Process

2.1 Eligibility to File a Complaint
Complaints may be lodged by any individual or institution regarding the journal’s practices or ethical standards. Common complaints include, but are not limited to, allegations of:

  • Misconduct by authors or reviewers.
  • Conflicts of interest not adequately managed.
  • Inappropriate editorial decisions or delay in the review process.

2.2 How to Lodge a Complaint
Complaints should be directed to [email protected] and should include:

  • A clear and detailed description of the issue.
  • Any relevant evidence or documentation supporting the complaint.
  • Contact information for any necessary follow-up.

2.3 Complaints Review Process
Upon receiving a complaint:

  • The journal’s editorial team will acknowledge receipt within 5 business days.
  • An investigation will be conducted, potentially involving consultation with relevant experts or the editorial board.
  • The complainant will be informed of the outcome of the review and any corrective actions taken within 30 days.

3. Confidentiality and Integrity
The journal will treat all appeals and complaints confidentially and ensure that they do not affect future interactions or editorial decisions with the parties involved. The journal will adhere to its ethical guidelines and remain impartial throughout the process.

4. Contact Information
For questions or to submit an appeal or complaint, please contact us at: [email protected]

5. Policy Review
This policy will be reviewed annually to ensure its effectiveness and compliance with best practices.